Effective Date: 07-02-2026

At GLOWING GOODS LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions and procedures for returns, refunds, exchanges, and cancellations in accordance with U.S. e-commerce standards.

1. Return & Refund Requests

Customers may request a return or refund for eligible items.
All requests must follow the guidelines outlined in this policy to be considered.

2. Eligibility for Returns

To qualify for a return or refund:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • A return request must be submitted within 21 days of delivery

  • Proof of purchase (order confirmation or invoice) is required

We reserve the right to deny returns that do not meet these conditions.

3. Non-Refundable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, neglect, or improper handling

  • Items returned after the 21-day return window

  • Custom-made or personalized products once production has begun, as these items are specifically created for individual customers and cannot be resold

4. Refund Approval Process

Once we receive your returned item, it will be inspected to verify eligibility.

You will be notified by email regarding the approval or rejection of your refund request.

If approved, the refund will be processed promptly.

5. Refund Method & Timeline

Approved refunds will be issued to the original payment method used at checkout.

Depending on your financial institution or payment provider, refunds may take 5–7 business days to reflect in your account.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We may request photos for verification. Once confirmed, we will provide instructions for a replacement or return at no additional cost to you.

7. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, cancellation is no longer possible, and the return process outlined in this policy must be followed.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping service for returns.

9. Return Address

All approved returns should be sent to:

GLOWING GOODS LLC
107 B N PLAZA
TAOS, NM 87571
United States

Please do not send returns without prior authorization from our support team.

10. Customer Support

For assistance with returns or refunds, please contact us:

GLOWING GOODS LLC
Website: https://glowinggoods.shop
Email: support@glowinggoods.shop
Phone: +1 (980) 428-4713

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

11. Policy Updates

GLOWING GOODS LLC reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with a revised effective date.